TERMS & CONDITIONS

INTRODUCTORY OFFERS

  • Introductory offers may only be purchased by new clients who have not yet attended the studio.

  • Introductory Offers will be valid for specified terms, usually expressed in days. The term of the Introductory Offer will commence on the date of your first visit.

  • No refunds, transfers, suspensions or extensions are offered on unused portions of any Introductory Offer due to illness, injury, change of address or any other reason.

  • If clients are found to be purchasing the introductory offer more than once, Free the Coconut reserves the right to suspend the use of this class pack and charge any additional class costs that may have incurred. 

MEMBERSHIPS

  • There is a 4 week minimum term of any Weekly Auto Pay Membership. The term of the Membership commences on the date that you purchase the membership or such other date as agreed by Free the Coconut.

  • The membership will continue until you advise Free the Coconut via email at hello@freethecoconut.com.au to cancel the membership. Seven days notice is required to process the cancellation.

  • Weekly Auto Pay Memberships can be suspended for minimum 1 week and maximum of 8 weeks via email to hello@freethecoconut.com.au. Please allow 72 hours to process membership suspensions.

  • Membership fees will be charged to your nominated credit card or bank account on a weekly basis via our third party biller; Mindbody.  

  • Failed membership payments will incur a $10 fee for every day the payment fails to process. This fee will be processed as a debit on the clients MindBody account which will be processed with the membership payment. 

  • Memberships may be subject to price increase but will be communicated in writing four weeks prior to any change.

  • If an auto debit cannot be made for any reason, Free the Coconut may in its absolute discretion, process payment anytime after the due date upon receipt of sufficient monies in your account. All failed payments will incur an additional $10 fee for every day that the payment fails to process.

CLASS PACKS

  • 1 Class: Your 1 class expires in 6 months from the date of purchase. No refunds, transfers, suspensions or extensions are offered on unused portions of the 1 Class Pass due to illness, injury, change of address or any other reason.

  • 5 Class Pack: All five class passes expire in 6 months of the first class that you attend after your purchase of the pass. No refunds, transfers, suspensions or extensions are offered on unused portions of the 5 Class Pass due to illness, injury, change of address or any other reason.

  • 10 Class Pack: All ten class passes expire in 12 months of the first class that you attend after your purchase of the pass. No refunds, transfers, suspensions or extensions are offered on unused portions of the 10 Class Pass due to illness, injury, change of address or any other reason.

  • If you have booked to attend a class and wish to cancel your attendance, you must seek cancellation through the online booking system up to 3 hours prior to the scheduled commencement time for the class. Free the Coconut will not accept cancellations by phone, e-mail, social media or any other method other than by using the online booking system; Mindbody.

    Any cancellations after the 3 hour mark will be considered a Late Cancel. If you do not cancel your class and you do not attend, you will be considered a No Show. This includes classes you are added into from the waitlist.

    Early cancel ($0): If you can no longer make your class, cancel your booking at least 3 hours before the class start time. You won’t forfeit the session or pay a fee.

    Late cancel ($10): If you cancel within 3 hours of the class start time, you will forfeit the session, and be charged a one-off cancellation fee of $10.

    No-show ($10): If you don’t cancel your class prior to the class start time and do not attend, you will forfeit your session and be charged a one-off cancellation fee of $10.

    Cancellation fees will be applied every 7 days.

    By booking online you are agreeing to the late cancellation and no show policy.

  • When you receive a text message notifying you that you have been bumped up from a waitlist, it automatically adds you to the class.

    When you respond 'N' within 3 hours of the class starting, this is still considered a "late-cancel" ($10 fee).

    When there is no response to the waitlist text message and you don't attend the class, this is considered a "no-show" ($10 fee).

    We suggest that by placing yourself on a waitlist, this should be considered as a normal booking and to anticipate being in the class as waitlists tend to move quite quickly.

    So, removing yourself from a waitlist the night before if you know you're unable to attend the session can help avoid unwanted fees, and can help maximise the opportunity for other clients to attend the class. Avoid placing yourself on multiple waitlists.

  • Free the Coconut are not liable to refund, transfer or offer compensation of any kind for classes that are late, changed or cancelled for any reason, or in the event you are unable to attend a class because it is full.

    All purchases are final and FTC does not offer refunds on services or products for change of mind. FTC reserves the right to offer refunds for injury or illness if a medical certificate is provided.

    All passes and memberships are non-transferable and may not be shared.

  • Free the Coconut are not liable to refund, transfer or offer compensation of any kind for classes that are late, changed or cancelled for any reason, or in the event you are unable to attend a class because it is full.

    All purchases are final and Free the Coconut does not offer refunds on services or products for change of mind, injury, illness, change of address or any other reason.

    All passes and memberships are non-transferable and may not be shared.

    Clients must be a minimum of 18 years old to attend.

  • We are committed to ensuring that your information is secure. In order to prevent loss, misuse, unauthorised access, modification, disclosure, alteration, or destruction we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

    However, you should keep in mind that the transmission of information over the Internet is not completely secure or error-free. In particular, e-mails sent to or from our website may not be secure, and you should therefore take special care in deciding what information you send to Free the Coconut via email.Free the Coconut may collect the following information:

    • Name

    • Contact information including email address

    • Date of birth

    • Emergency contact person

    • Credit card details

    • Payment history

    • Demographic information such as postcode

    • Other information relevant to customer surveys and/or offers

    • Sensitive information